This paper presents a design framework for building intelligent interfaces using e-mails to dialogue with human users in task-oriented settings. In particular, the proposed approach is pursued from the pattern matching standpoint. Human-computer interaction (HCI) is faced as a classification process where the input data is represented by the user query written in natural language and the output is represented by the most likely classes of system services with a certain degree of match. In case of partial matching, the system instantiates a dialogue with the human user, attempting to disambiguate the meaning of the written text in the context of system services. A case study is reported and preliminary results are commented.

On Designing Task-Oriented Intelligent Interfaces: an E-mail Based Design Framework / Calabrese, M; DI LECCE, Vincenzo; Soldo, D.. - 6216/2010:(2010), pp. 229-239. [10.1007/978-3-642-14932-0_29]

On Designing Task-Oriented Intelligent Interfaces: an E-mail Based Design Framework

DI LECCE, Vincenzo;
2010-01-01

Abstract

This paper presents a design framework for building intelligent interfaces using e-mails to dialogue with human users in task-oriented settings. In particular, the proposed approach is pursued from the pattern matching standpoint. Human-computer interaction (HCI) is faced as a classification process where the input data is represented by the user query written in natural language and the output is represented by the most likely classes of system services with a certain degree of match. In case of partial matching, the system instantiates a dialogue with the human user, attempting to disambiguate the meaning of the written text in the context of system services. A case study is reported and preliminary results are commented.
2010
Advanced Intelligent Computing Theories and Applications With Aspects of Artificial Intelligence
978-3-642-14931-3
Springer-Verlag
On Designing Task-Oriented Intelligent Interfaces: an E-mail Based Design Framework / Calabrese, M; DI LECCE, Vincenzo; Soldo, D.. - 6216/2010:(2010), pp. 229-239. [10.1007/978-3-642-14932-0_29]
File in questo prodotto:
Non ci sono file associati a questo prodotto.

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11589/11920
Citazioni
  • Scopus 1
  • ???jsp.display-item.citation.isi??? 0
social impact