This paper presents a design framework for building intelligent interfaces using e-mails to dialogue with human users in task-oriented settings. In particular, the proposed approach is pursued from the pattern matching standpoint. Human-computer interaction (HCI) is faced as a classification process where the input data is represented by the user query written in natural language and the output is represented by the most likely classes of system services with a certain degree of match. In case of partial matching, the system instantiates a dialogue with the human user, attempting to disambiguate the meaning of the written text in the context of system services. A case study is reported and preliminary results are commented.
On Designing Task-Oriented Intelligent Interfaces: an E-mail Based Design Framework / Calabrese, M; DI LECCE, Vincenzo; Soldo, D.. - 6216/2010:(2010), pp. 229-239. [10.1007/978-3-642-14932-0_29]
On Designing Task-Oriented Intelligent Interfaces: an E-mail Based Design Framework
DI LECCE, Vincenzo;
2010-01-01
Abstract
This paper presents a design framework for building intelligent interfaces using e-mails to dialogue with human users in task-oriented settings. In particular, the proposed approach is pursued from the pattern matching standpoint. Human-computer interaction (HCI) is faced as a classification process where the input data is represented by the user query written in natural language and the output is represented by the most likely classes of system services with a certain degree of match. In case of partial matching, the system instantiates a dialogue with the human user, attempting to disambiguate the meaning of the written text in the context of system services. A case study is reported and preliminary results are commented.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.