We identify a range of organisational capabilities that are conceptually intertwined with manufacturers’ ability to implement service-growth strategies. We examine the cases of 138 companies from the aerospace and defence industry to identify connections between the presence of these capabilities, the composition of the service offering, and companies’ financial performance. Our methodology is based on rigorous content analysis of annual report narratives and secondary quantitative data.
A capability-based view of service transitions / Benedettini, Ornella; Davies, Jane; Neely, Andy. - (2015). (Intervento presentato al convegno 22nd International Annual EurOMA Conference tenutosi a Neuchatel, Switzerland nel June 26th - July 1st, 2015).
A capability-based view of service transitions
BENEDETTINI, Ornella;
2015-01-01
Abstract
We identify a range of organisational capabilities that are conceptually intertwined with manufacturers’ ability to implement service-growth strategies. We examine the cases of 138 companies from the aerospace and defence industry to identify connections between the presence of these capabilities, the composition of the service offering, and companies’ financial performance. Our methodology is based on rigorous content analysis of annual report narratives and secondary quantitative data.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
