This paper presents a design framework for building intelligent interfaces using e-mails to dialogue with human users in task-oriented settings. In particular, the proposed approach is pursued from the pattern matching standpoint. Human-computer interaction (HCI) is faced as a classification process where the input data is represented by the user query written in natural language and the output is represented by the most likely classes of system services with a certain degree of match. In case of partial matching, the system instantiates a dialogue with the human user, attempting to disambiguate the meaning of the written text in the context of system services. A case study is reported and preliminary results are commented.
|Titolo:||On Designing Task-Oriented Intelligent Interfaces: an E-mail Based Design Framework|
|Titolo del libro:||Advanced Intelligent Computing Theories and Applications With Aspects of Artificial Intelligence|
|Data di pubblicazione:||2010|
|Digital Object Identifier (DOI):||http://dx.doi.org/10.1007/978-3-642-14932-0_29|
|Appare nelle tipologie:||2.1 Contributo in volume (Capitolo o Saggio)|