Process Performance Measures and Monitoring/Control for a Sustainable Management of South East Europe Ports’ Areas

In the framework of the activities of the TEN ECOPORT project, carried out with a “closed chain” approach, the Environmental Management System (EMS) and its additional instruments, already individuated and implemented in the previous experience of ECOPORT 8, become effective through the enforcement of a managing action plan (MAP) which needs to be periodically checked to ensure that the quality system continues to meet the requirements of the standards and to permit a continual improvement. With the aim of checking the effectiveness of the EMS chosen within Southeast Europe (SEE) ports, the process performance measures and monitoring (PPMM) and its control system (CS), based on a closed chain used to explicit causes and effects related to a particular situation, were applied in order to recognize the bottlenecks on which it is necessary to intervene with priority with the aim of achieving an effective sustainable management of SEE Ports.