A generic framework to support the implementation of six sigma approach in SMEs

Six sigma is a well-assessed methodology for optimizing the performance of the enterprise through the reduction of the variability of their process outputs. Six sigma implementation consists of the development of the DMAIC phases to improve existent processes. Each phase of this methodology adopts statistical as well as qualitative tools to fix variability sources and assess the process to a six sigma level of quality. However, there is a lack of an implementation model on how to guide effectively the implementation of the methodology DMAIC. This is particularly true for SMEs that not have enough human resources for supporting the needed knowledge. To answer to this limitation of six sigma, the objective of this paper is to present a framework to support the implementation of six sigma approach in SMEs. This framework is formalized by a meta-model, which is based on different studies on six sigma, its phases and its tools. This framework aims to propose a solution to validate the passage between the DMAIC phases defining the requirements to be satisfied during each phase.