In this paper, ambidextrous BPM, supported by Soft System Methodology, was adopted to analyze and redesign the care process of patients affected by multiple sclerosis (MS). An integrated ecosystem of technologies, including eHealth and mHealth technologies, was developed and the process innovatively redesigned so as to make it more responsive to medical staff and patient needs and more efficient.
Innovating the patient care process: the case of multiple sclerosis at Casa Sollievo della Sofferenza / Emilio Alboini, Paolo; Cosoli, Piero; Leone, Maurizio; Nuzzi, Angela; Scozzi, Barbara. - ELETTRONICO. - (2020). (Intervento presentato al convegno IEEE International Symposium on Medical Measurements and Applications, MeMeA 2020 tenutosi a Bari, Italy nel June 1 - July 1, 2020) [10.1109/MeMeA49120.2020.9137261].
Innovating the patient care process: the case of multiple sclerosis at Casa Sollievo della Sofferenza
Angela Nuzzi
;Barbara Scozzi
2020-01-01
Abstract
In this paper, ambidextrous BPM, supported by Soft System Methodology, was adopted to analyze and redesign the care process of patients affected by multiple sclerosis (MS). An integrated ecosystem of technologies, including eHealth and mHealth technologies, was developed and the process innovatively redesigned so as to make it more responsive to medical staff and patient needs and more efficient.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
