Towards seamless door-to-door travelling within Europe: Transport operators’ and passengers’ perspectives

Seamless door-to-door air passenger multimodal transport system is a new concept in the transport industry, and that is why data on system interoperability is lacking. In this paper a qualitative research method is applied, in order to get the transport experts’ opinions and information on how the multimodal system should be designed. Although, they are aware that the collaboration should result in increase in the volume of passengers, the most challenging task is to convince transport operators to share the data among each other, due to the legal issues. To determine the customers’ perspective for making multimodal choices in their journeys, the travel demand model is developed, based on survey data. The model reveals the importance for policy makers and transport operators serving the airport to address the access time reliability by carefully considering the passengers’ preferences.